Practitioner FAQs

Our company offers a level of service unheard of in the professional supplement market. Everything from quicker turn-around time, no minimums for private label, minimal to no extra fees for add on services, drop ship services, exclusive products, no internet competition and even the ability to pick up the phone (or send an email) and call the owners and have a conversation.

Like you, we want results. For our patients and for our families.
We want a great quality product at a fair price.
We are diligent about finding the best raw materials, and use exacting standards for quality, purity, and efficacy.
We are diligent about preventing internet sales of our Professional Nutritionals® Brand though we highly suggest utilizing our Private Label service for even greater protection.

We are a family owned and operated business that was started by a practicing Naturopathic Doctor. We utilize a team of advisors including several naturopathic doctors as well as expert advisors in current good manufacturing practices (cGMP), product production, encapsulation, raw material sourcing, labeling, formulation, nutritional science and R&D.

Click here for more information.

Yes. Click here to get started. For the protection of our customers, we may not approve all account applications because they may not meet our requirements.
We request a professional license to assist us in confirming your intent to re-sell our formulas and in identifying how and from where they will be dispensed. For the protection of our customers, we may not approve all account applications because they may not meet our requirements.
We have no minimums. This includes private label orders.

While most companies require a minimum of 12 or 24 bottles of each item for private label, our minimum is one bottle. This makes it possible for you to carry a whole line of products in your label. In addition we can ship directly to your patients in our label or in your own label with no minimums.

Yes! We do not include a packing slip or invoice with direct fulfillment orders and the return address is:

Direct Fulfillment Services
34 Rolf Drive
Danbury, CT 06810

IMPORTANT NOTE: If you are using our PROFESSIONAL NUTRITIONALS® brand, you can have your patients order products themselves by sending them to www.ProfessionalNutritionals.com. They will need to enter your doctor’s code. Patients will not be able to place orders without a doctor’s code.

For shipping to practitioners: We charge actual shipping but offer free ground shipping on orders over $200*

For practitioner placed orders shipped to patients: We charge actual shipping plus an additional $2 direct fulfillment fee per destination. (These orders can be Private Label or Professional Nutritionals Label)

For patients ordering directly on ProfessionalNutritionals.com using your doctors code. We charge $5 shipping with free shipping on orders over $55. (Private Label is not available with this service):

NOTE: We ship FedEx Ground or USPS Priority Mail.

We offer quick 2-3 day fulfillment. (Same day or next day for direct fulfillment). This does not include the shipping time. We ship FedEx Ground or USPS Priority Mail.
We stand behind our products 100%, and your complete satisfaction is our goal. If you experience any fulfillment, shipping, or quality issues with an order, such as an incomplete or incorrect order, or if any damage occurred during shipping, please contact us within five business days to begin the return process.

No other product returns are accepted, unless the product was ordered in error. In order to receive a credit for a returned product, you must notify and get approval from one of our customer service representatives within five business days of receiving the order. Please contact us before shipping any product back for a return, as we will not accept any returns without prior authorization.

To receive credit for returned product(s), you must:

  • Notify Customer Service within five business days of receiving the order to report the error or issue.
  • Ensure that any products ordered in error remain un-opened, un-marked, and in a sellable condition unless damaged in shipment.
  • Make sure that it is a Professional Nutritionals® brand and not a Private Label formula.

PLEASE NOTE: We will not authorize any returns or refunds for Private Label formulas unless there is an error on our part or damage from shipment.

We do not allow the PROFESSIONAL NUTRITIONALS® BRAND to be sold online except via this website either by practitioner orders or by patients using a doctors code.

You may sell our products online if you utilize our unique private label service. If you wish to sell private label products via an online store, click here to get started.

Our Private Label Service is a powerful tool that can strengthen your brand identity. This service entitles you to personal, customized labels that are designed with your input and placed on formulas you purchase from us. So, instead of using our Professional Nutritionals® brand, your patients will recognize the formulas as your brand. By personalizing your formula line in this way, you can increase patient confidence in you and your treatments.

Custom-designed labels are also a great marketing opportunity. Think of them as business cards. Every time your patients use one of our formulas (with your label), they are given a visual reminder of your brand, location, physical address, and website!

Our private label service is unique because we have no minimum orders (you can order 1 bottle at a time).

Our basic label design using one of our templates is free with an initial order of $200 of any combination of products with no per product minimum. You must supply us with a high resolution logo in the correct format.

If you do not wish to place a minimum order, we can help you with a basic design using one of our templates for a cost of $100 provided you supply us with a high resolution logo in the correct format.

If you wish to have a more complex design, or do not have a logo, we can also help you with that, but the cost would depend on the complexity of the design. Alternately you can hire your own designer.

YES. We encourage this as some of our products require a name change for private label. The only restriction is that you may not make any health claims within product names or subtitles and you may not use names that are already trademarked. If you maintain a website or printed material you must keep all information accurate and up to date.
YES! We use State Inspected cGMP labs and each product goes through extensive testing just like other professional companies. And we only use the highest quality sources for raw materials. Click here for more information.
Gelatin improves gut health and digestion, protects joints and lowers joint pain, may help improve sleep quality, lifts mood and improves cognitive abilities, improves skin health, helps maintain heart health, and helps maintain strong bones. Our Gelatin is from BSE free bovine sources.
We believe that veggie caps are not natural at all. They are composed of hypromellose, a semi synthetic viscoelastic polymer that is often made from wood pulp. Too much of this polymer may cause problems such as altered gut bacteria, indigestion and overly bulky stools. There is also evidence that these type of capsules decrease the absorption of nutrients due to its fiber binding effects. After much research, we decided not to use veggie caps for the same reason we do not use margarine.
That is completely dependent on what supplier has the best material. It is one of our highest priorities to search out the best raw materials based on quality, purity, and research.
Yes. Everything listed on the label is present in the capsule, tablet, powder, or liquid. What you see is exactly what you get.
With minor exceptions, our formulas do not contain wheat, gluten, corn protein, yeast, soy, animal, or dairy products. None of our formulas contain artificial colors, artificial sweeteners, or preservatives. We do use natural flavors in certain chewable products.
There are a few instances in which fillers are used. In cases where a filler must be used, we use only vegetable-based cellulose or rice flour or rice bran.
We rarely use tablets with the exception of our chewable supplements. There are a few products that do not encapsulate well or where we want a delayed release effect. For chewable tablets we often use xylitol and CanTab (which is made from compressed dextrose). If we must use conventional tablets, we use one or more of the following: Di-calcium phosphate, microcrystalline cellulose, silica, crosmarmellose sodium, methyl cellulose, hydroxypropyl methylcellulose, dicaclcium phosphate dihydrate and calcium carbonate. All binders are hypoallergenic, non-animal derived compounds.
We generally avoid using magnesium stearate but when we have to use it, we only use vegetarian stearates.
Yes. Our bovine-sourced formulas are very safe and do not pose any risk for mad cow disease. Also: Many of our glandulars are porcine (pork) in origin so do not pose the risk of this disease.