Patient FAQs

We are a family owned business that is run by a practicing Naturopathic doctor. In addition, we utilize a team of advisors including several other naturopathic doctors as well as expert advisors in good manufacturing practices (cGMP), product production, encapsulation, raw material sourcing, labeling, formulation, nutritional science and R&D.

Like you, we want results, both for our families and for our patients. We also want a great quality product at a fair price. We are diligent about finding the best raw materials, and use exacting standards for quality, purity, and efficacy.

If you are a patient, click here to set up an account. Please have your providers access code ready as it is required to set up an account and to place orders.

If you are not consulting a provider that uses our products, either ask your provider to contact us to set up an account or contact us for a list of providers in your area that use our products.

Our formulas are only available through licensed healthcare practitioners because we believe that it is critical to the success of your program that a qualified health professional recommends and oversees their use.

We ship orders within 1-2 business days. We generally ship USPS Priority Mail which takes 1- 3 days depending on your location.
We charge $5 shipping with free shipping on orders over $55. We ship USPS Priority Mail.
We stand behind our products 100%, and your complete satisfaction is our goal. If you experience any fulfillment, shipping, or quality issues with an order, such as an incomplete or incorrect order, or if any damage occurred during shipping, please contact us within five business days to begin the return process.

No other product returns are accepted. In order to receive a credit for a returned product, you must notify and get approval from one of our customer service representatives within five business days of receiving the order. Please contact us before shipping any product back for a return, as we will not accept any returns without prior authorization.

To receive credit for returned product(s), you must:

  • Notify Customer Service within five business days of receiving the order to report the error or issue.
  • Ensure that any products ordered in error remain un-opened, un-marked, and in a sellable condition unless damaged in shipment.
YES! We only use State Inspected cGMP labs and each product goes through extensive testing. We only use the highest quality sources for raw materials. Click here for more information.
Gelatin improves gut health and digestion, protects joints and lowers joint pain, may help improve sleep quality, lifts mood and improves cognitive abilities, improves skin health, helps maintain heart health, and helps maintain strong bones. Our Gelatin is from BSE free bovine sources.
We believe that veggie caps are not natural at all. They are composed of hypromellose, a semi synthetic viscoelastic polymer that is often made from wood pulp. Too much of this polymer may cause problems such as altered gut bacteria, indigestion and overly bulky stools. There is also evidence that these type of capsules decrease the absorption of nutrients due to its fiber binding effects. After much research, we decided not to use veggie caps for the same reason we do not use margarine.
That is completely dependent on what supplier has the best material. It is one of our highest priorities to search out the best raw materials based on quality, purity, and research.
Yes. Everything listed on the label is present in the capsule, tablet, powder, or liquid. What you see is exactly what you get.
With minor exceptions, our formulas do not contain wheat, gluten, corn protein, yeast, soy, animal, or dairy products. None of our formulas contain artificial colors, artificial sweeteners, or preservatives. We do use natural flavors in certain chewable products.
There are a few instances in which fillers are used. In cases where a filler must be used, we use only vegetable-based cellulose or rice flour or rice bran.
We rarely use tablets with the exception of our chewable supplements. For chewable tablets we often use xylitol and/or CanTab (which is made from compressed dextrose).

If we must use conventional tablets, we use one or more of the following: Di-calcium phosphate, microcrystalline cellulose, silica, crosmarmellose sodium, methyl cellulose, hydroxypropyl methylcellulose, dicaclcium phosphate dihydrate and calcium carbonate. All binders are hypoallergenic, non-animal derived compounds.

We generally try to avoid using magnesium stearate but when we have to use it, we only use vegetarian stearate.
Yes. Our bovine-sourced formulas are very safe and do not pose any risk for mad cow disease. Also: Many of our glandulars are porcine (pork) in origin so do not pose the risk of this disease.